Just need a break? Pausing is often smarter than closing. It keeps your store and data for a lower monthly fee. See Shopify's Pause and Build plan.
Before you close: checklist
Export your data
Export products, customers and orders as CSV files from each section of the admin. You can't get them back once the store is gone.
Cancel third-party apps
Uninstall paid apps so they stop billing. Some apps bill separately and need cancelling in the app itself.
Transfer or keep your domain
If you bought your domain through Shopify, transfer it to another registrar first, or you may lose it.
Settle outstanding bills
Check Settings → Billing for any unpaid charges.
How to close your Shopify store
Go to Settings → Plan
Log in as the store owner and open Settings → Plan.
Deactivate store
Click Deactivate store, choose a reason, and confirm with your password.
Check your email
Shopify sends a confirmation. Keep it for your records.
Close vs pause: which should you choose?
| Close (deactivate) | Pause and Build | |
|---|---|---|
| Monthly cost | None | Reduced fee |
| Storefront | Offline | Visible but checkout disabled |
| Admin access | No | Yes, keep editing |
| Best for | Leaving Shopify for good | Seasonal breaks, rebuilding, time off |
Moving to another platform? Compare your options in Shopify alternatives before you go.
Frequently asked questions
Can I reopen a closed Shopify store?
In many cases you can reactivate a closed store by logging back in and choosing a plan, as long as Shopify still holds the store data. Don't rely on this, and export your data first.
Will Shopify refund my subscription if I close my store?
Shopify generally doesn't refund unused subscription time. Check your billing cycle and close the store near the end of it.
Do I have to pay outstanding bills before closing?
Yes. Any outstanding charges must be paid before Shopify lets you deactivate the store.